Safety is of primary concern at Canadian Pacific and we are committed to ensuring that all shipments are safely loaded and secured for the benefit of the railway, the customer and the community in which we operate. Standard Operating Procedures (SOPs) must be followed with regard to the safe and secure loading of cargo for transport.
We've put together the following guides to help you prevent damage while shipping your goods. Select the type of goods you will be shipping from the list below.
CP has formalized its rules on seals to ensure they meet present-day requirements and respond to security concerns raised by Canadian and US government security, food and custom agencies and shipping industry groups to address responsibilities in areas of risk and adulteration of product. Read more
Many of the loads CP transports includes many that are not properly loaded or secured or packaged that can damage our environment or the equipment. Because of these issues CPR restricts or prohibits the movement of some commodities.
For further information, read our Guide to Products and Services Tariff 1 and its Appendix A Intermodal Safety Standards and Restricted Commodities. Read more
File a claim
On occasion, damage or loss may occur to your shipment. The following claims process will guide you through the steps necessary when such an event occurs. This information not only protects your interest but will assist us in the efficient resolution of your claim. Read more