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Customer safety

​​​​​​​​​​​​​​​​​​​We have developed a Customer Safety Handbook to help your employees work more safely and efficiently and our employees can do the same when working on your property.​

Your business depends on safe, efficient and on-time product shipment. That, in turn, depends on our employees having a safe environment while working on your property. 

To that end, we've developed a Customer Safety Handbook designed to educate employees how to work appropriately on and around railway equipment, raise your employees' awareness of situations that may impact safety, and reduce the frequency of customer-caused train accidents and injuries to CP employees while switching on customer tracks.

Customer Safety Handbook

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The handbook also includes information about the following:

  • How to operate handbrakes
  • How to secure doors and gates
  • How to move rail cars safely
  • Issues affecting the safety of railway personnel while on customer sidings, such as walking and tripping hazards, clearances, and track maintenance
  • Emergency contact information

It is your responsibility to ensure that railway equipment is handled correctly:

  • Handbrakes need to be applied appropriately on rail cars.
  • You must maintain your trackage to regulatory standards.
  • You must clear your property of any potential slip and trip hazards such as overgrown vegetation, refuse, and snow or ice build-up.

Motor Carrier Safety

Motor Carrier intermodal safety videoThis video explains the rules you need to follow in our Intermodal yards to ens​ure the safety of yourself and our employees'​

​​Watch the video​​​​​​​​​​​​​



At CP, Safety is one of our core foundations. We are obligated to ensure our terminals are a safe environment to work in. For us to maintain our status as the safest railway in North America, we are changing the violation process to ensure all permitted carriers are working as safely as possible when coming onto our property. ​ Learn more >​​


Winter 2016 focus customer safety le​tter​​​​

Operations contacts for non​-emergent safety related inquiries

Third-party operating process requirements - Canada

Safety Audit

Schedule a CP safety audit or obtain information on contractors available for an inspection or maintenance of your track, by contacting your local CP operations office or Customer service representative.

Sam​ple audit form

Secure and prepare your shipment

CP's Damage Prevention team provides best practices, CP-approved load patterns, on-site inspections, loading and unloading reports, and specialized customer or commodity training programs.

Learn more​​​