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Customer Station

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Customer Station

Get instant access to information about your shipments. Customer Station is a website designed to let you manage your shipments and:

  • See shipment tracing and reporting information
  • Submit electronic shipping instructions ​
  • Request empty railcar equipment placements and releases 
  • Get information about diversions 

See the full list of tools available in Customer Station here

Customer Station webinars

9:00 - 10:00 am MT
Create Carload Shipping Instructions
Central Manager process, request tools, update profile


9:30 - 10:30 am MT
Customer Station Overview – Focus on Carload Shipments
Homepage, Log an Issue, Order Empty Cars (DELTA)
Central Manager process, request tools, update profile



1:00 - 2:00 pm MT
Customer Station Overview – Focus on Intermodal Shipments
Homepage, Log an Issue, Appointing and Empty Release
Central Manager process, request tools, update profile


Sign up for one of our upcoming webinars by sending an email to Customer_Station@cpr.ca indicating which session(s) you would like to attend.