Your EFAP is a confidential and voluntary support service that offers expert information and immediate support resources to help with work, health and life challenges. EFAP is available to all CP employees and your dependent family members, at no cost to you.
There is no pre-set limit to the number of counselling or work/life consultations employees can access, however in cases where the counsellor determines an employee's difficulties may be of a long-standing or chronic nature, referrals to external providers will be provided.
Please note that confidentiality and privacy are assured, within the limits of the law, to each employee and dependent family member who uses the EFAP. Contact is made directly to Shepell with no information on individual cases being reported back to CP. If you hold a Safety Critical Position within the Railway you are required by the Railway Safety Act to advise your Physician and Occupational Health Services of any medical condition(s) or medication(s) that may affect your ability to work safely. The Office of the Chief Medical Officer, CP Occupational Health Services may be advised of any issue or condition that may impact Railway Safety.
StressMental health concernsGrief and loss C risis situations
Communication Separation/divorce Parenting
Alcohol Drugs Tobacco Gambling
Child care Schooling Nursing/retirement homes
Family lawSeparation/divorce Custody
Receive financial guidance
Debt management Bankruptcy Retirement
Weight management High cholesterol and blood pressure Diabetes
Understand symptoms Identify conditions Improve sleep
* Financial Assistance for Substance Use Treatment
CP recognizes that for many individuals, cost is often a barrier to receiving treatment. To further assist any active CP employee who may fall into this category, CP will make available an interest free loan if unable to self-fund or if not covered under any provincial health care or other benefit plan. Learn more >
The new EFAP benefit reflects our continuing commitment to your well-being and privacy. Please take a moment to review the EFAP brochure and share the information with your family. We encourage you to use the EFAP anytime you need it.
Sign up using Employer name "CP Rail" for full access to the EFAP services and resources:
You can call 24 hours/day, 7 days/week, 365 days/year at 1 800 735-0286 or you can visit work healthlife.com for all of your EFAP needs.
For crisis situations requiring immediate attention, call 911 or the Shepell Care Access Centre at 1-800-735-0286.
* If you are currently seeing a counselor through the internal CP Employee and Family Assistance Program please contact our new provider Shepell. Once you have contacted Shepell they will work with you to determine if the counselor you are currently seeing is part of their network. The new EFAP will continue to utilize the existing EFAP contact number 1-800-735-0286
Online options available to you include:
As part of Shepell commitment to provide support how and when people want to receive it, we proudly introduce our line of expertly developed online programs. Access these programs by calling our Care Access Centre at 1 800 735-0286 or by visiting workhealthlife.com and get started on the path to a healthier you!
Our free My EAP mob ile app, with 24/7 support directly on your digital devices -- is available in English, French and Spanish.