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Contact Us

CP Emergenci​es

To report signal malfunctions, trespassing, or other safety concerns, contact our Public Safety Communication Centre 24/7 at 1-800-716-9132.

1-800-716-9132 | CP Police website


General Inquiries

Not sure who to contact?

Submit your questions and comments online


Community Connect

Curious about CP's involvement in the community? Want to know what it's like living near the railway?

Submit your questions and comments online


CP Head Office

Canadian Pacific
7550 Ogden Dale Road S.E.
Calgary, Alberta T2C 4X9
Canada
1-888-333-6370

 Zone Configuration

 Tab Switcher

 Customers
​

Customer Support Services​

Accounts receivable:​​

1-877-474-5008

Accounts payable, equipment accounting and credit departments:

1-800-463-3280

Damage prevention and claim service:

Fax: 1-877-685-3555
email: contact_dpfc@cpr.ca

API, EDI and electronic Bill of Lading, Customer Station and
on-line web applications

Phone: 1-888-333-8111

Automated shipment tracking:


Commercial dispute resolution:

Contact your account manager or email cdr@cpr.ca

Mexico

CPR-MEX Customer Service Team 1-403-319-7699
CPR-MEX Shipment Tracing 1-403-319-7607​​​

Call Before You Dig​ (CBYD)

For all signal related cables to ensure they are located, identified and marked.
A permit is required before contacting CBYD
To obtain a permit for utility crossings, contact

Call_B4UDig@cpr.ca (Canada or U.S.)
1-888-678-7272, press option #3
1-800-387-1833, press option #3

Real Estate inquiries (easements, leases, house moves, property sales) visit cpr.ca and complete the form

Customer Service Teams​

Customer Services - Carload

Phone: 1-888-333-8111
email: customer_service@cpr.ca

Customer Services Intermodal/Automotive

Phone: 1-888-333-8111
email (Intermodal): cs_intermodal@cpr.ca
email (Automotive): cs_automotive@cpr.ca

COG Intermodal Appointments and Trucking Dispatch

Phone: 1-866-721-2771

Operations Transaction Centre – Canada

Phone: 1-800-704-4000
Fax: 1-800-704-3000

Operations Transaction Center – U.S.

Phone: 1-888-872-8720
Fax: 1-888-872-7245 ​​

 Sales

Sales & Account Information​


Carload Sales inquiries and rates: 1-877-277-7283
Intermodal Sales inquiries and rates: 1-877-225-5277 

Specialized Services

​ Coal & petroleum coke
​Name ​Title ​Phone ​email
Garry Keavey​ ​Market Manager ​1-403-319-6637   ​ garry_keavey@cpr.ca​


Fertilizers and Potash
Name ​Title ​Phone ​email
Garry Keavey​ ​Market Manager ​1-403-319-6637   ​ garry_keavey@cpr.ca​

Grain p​​ricing​​

​
​Commodity ​email
Wheat, Durum, Rye, Flour, Barley, Malt and Oats
 Wheat_Pricing@cpr.ca
Oil, Meal, Canola Seed and Flax Seed Oilseeds_Pricing@cpr.ca
Corn and Soybeans
 Grain_Pricing@cpr.ca
​Biofuels, DDGs, Feed Ingredients, Starches, Sweeteners and Special Crops
 ​AG_ProductsPricing@cpr.ca
Regulated Grain (any grain commodity destined to Vancouver BC or Thunder Bay ON)
 Teri_Matthews@cpr.ca


Intermodal - Domestic

In Canada​
Intermodal Sales & Pricing​​ 1-877-225-5277  cs_intermodal@cpr.ca
In​ the U.S.
Intermodal Sales & Pricing​​​ 1-877-225-5277 IM_Pricing_USA@cpr.ca​​


​Intermodal -​International
Name​​ Title Phone email
Japan
Masashi Fukuda Manager, Japan/Korea 81+3-2813-6926 masashi_fukuda@cpr.ca
China
Willy Wang Representative, Beijing 86+10-6462-2148 willy_wang@cpr.ca​


​Mexico​
Location Name/Title ​Phone email
In Canada and the U.S.​​​
 Fernando Alexander​, Account Manager​ 011 521 81 2120 5250​ F​​ernando_Alexander@cpr.ca​
Mexico
​045 81 21205250
​Sulphur​​​​
​Name ​Title ​Phone ​email
Garry Keavey​ ​Market Manager ​1-403-319-6637   ​ garry_keavey@cpr.ca​

 Investors

Investors, brokers and securities analysts

Contact our Investor Relations team:​

​Or write to:

    Investor Relations


    7550 Ogden Dale Road S.E. 
    Calgary, AB T2C 4X9 
    Canada

    Contact


    Chris De Bruyn
    Director, Investor Relations & Treasury

    Shareholders

    If you are a shareholder and have questions about our stocks, or you want to receive copies of our Annual Report, contact us at:

    ​Or write to:

    Shareholder Services
    Office of the Corporate Secretary 
    Canadian Pacific 
    7550 Ogden Dale Road S.E. 
    Calgary, AB T2C 4X9 , Canada​​​

     Suppliers

    Selling products & services to CP​

    Find out everything you need to know about selling goods and services to CP here. If you're a supplier and need to contact our Strategic Sourcing Group, fill out this form​ or write to:

    Strategic Sourcing Group
    Canadian Pacific
    7550 Ogden Dale Road S.E.
    Calgary, AB  T2C 4X9
    Canada


    ​

     Media
    For all media questions, including after-hours inquiries, please fill out the form below.


    This form is for MEDIA INQUIRIES ONLY. If you have a general question or comments, please visit this page.


    Please include area or country code

     Careers

    ​Need help with your career?  

    If you have a railroader attitude, apply today to one of our​ current postings.  We'll contact you if you're selected for an interview.

    Have questions or need help?​ Contact:

    In Canada
    email: TalentAcquisition@cpr.ca
    Phone: 403-319-6524

    In the United States
    email: TalentAcquisition@cpr.ca​
    Phone: 612-904-6165

    TTY Line

    Phone: 1-800-855-0511

    Due to the high level of interest in railroader careers, we only accept applications online​.​​

    Verification of Employment (VOE) requests

    email:  Employee_Services@cpr.ca