We’re committed to safe and secure shipping because our customers and communities deserve peace-of mind.
Safe, damage free loading starts with our customers and our loading patterns, standards and rules establish the procedures for safe and secure loading of cargo for rail transport.
Loading guides
We've put together the following guides to help you prevent damage while shipping your goods. Select the type of goods you will be shipping from the list below.
Sealing requirements
We have formalized our rules on seals and support of our customer’s use of ISO 17712 security seals for all shipments. For more information, read our
Tariff 1 – Guide to Products and Services or the General SOP for Seals Guide.
Restricted commodities
We prohibit the transport of improperly-secured loads that may damage our equipment or the environment. For further information, read our
Guide to Products and Services Tariff 1 and the
Appendix to Intermodal Supplemental Services Tariff 3.
File a claim
If damage or loss occurs to your shipment,
our claims process will guide you through the necessary steps. Following this process not only protects your interests but also helps us promptly resolve your claim.