Filling out a claim is a legal process that must follow a series of steps. Before you file a claim, please review our FAQs to determine if you're ready to proceed.
Then, follow the steps outlined below. We will determine if a railway inspection is required. If damage to your shipment is severe, immediately cease unloading and contact our Damage Prevention & Claim Services team by email at Contact_DPFC@cpr.ca..
As the receiver and/or consignee, it's your responsibility to report any shortages and/or damages to your delivering railroad. Your first step is to let us know that you have shortages and/or damages by filing an Intent to Claim at Contact_DPFC@cpr.ca..
What you'll need to report
If shipping containers have been damaged, provide the type and location of damage—e.g., hole in roof in middle of container.
As part of the claims process, you must decide on product disposition—whether or not to accept the product as-is and claim in that regard, or refuse the goods and give up ownership of the product.
Please provide your disposition in writing to the Claims Department by email to email@example.com.
File your claim by sending the Claim Submission form, with supporting documentation, to Freight_Claims@cpr.ca or by fax to 1-877-685-3555. You can also mail the form to:
Damage Prevention & Claim ServicesBuilding #7, 478 McPhilips St. Winnipeg, MBR2X2G8
To inquire as to the status
of a loss or damage freight claim filed or for additional information related
to freight claims, please email Contact_DPFC@cpr.ca.