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Employee Family Assistance Program

​​​​​​​​​​​​​​​​​​​About your EFAP​

Your EFAP is a confidential and voluntary support service that offers expert information and immediate support resources to help with work, health and life challenges. EFAP is available to all CP employees and your dependent family members, at no cost to you.

There is no pre-set limit to the number of counselling or work/life consultations employees can access, however in cases where the counsellor determines an employee's difficulties may be of a long-standing or chronic nature, referrals to external providers will be provided.

Please note that confidentiality and privacy are assured, within the limits of the law, to each employee and dependent family member who uses the EFAP. Contact is made directly to Shepell with no information on individual cases being reported back to CP.  I​f you hold a Safety Critical Position within the Railway you are required by the Railway Safety Act to advise your Physician and Occupational Health Services of any medical condition(s) or medication(s) that may affect your ability to work safely. The Office of the Chief Medical Officer, CP Occupational Health Services may be advised of any issue or condition that may impact Railway Safety.

EFAP services can help address concerns such as:

Achieve well-being​

Mental health concerns
Grief and loss 
C risis situations 

Manage relationships and family


Deal with workplace challenges

Work-life balance

 Tackle addictions*


Find child and elder care resources

Child care 
Nursing/retirement homes 

Get legal advice

Family law

 Receive financial guidance

Debt management 

Improve nutrition

Weight management 
High cholesterol and blood pressure 

Focus on your physical health

Understand symptoms 
Identify conditions 
Improve sleep

​* Financial Assistance for Substance Use Treatment 

CP recognizes that for many individuals, cost is often a barrier to receiving treatment.  To further assist any active CP employee who may fall into this category, CP will make available an interest free loan if unable to self-fund or if not covered under any provincial health care or other benefit plan.  Learn more >

How do I access my EFAP

The new EFAP benefit reflects our continuing commitment to your well-being and privacy. Please take a moment to review the EFAP brochure​ and share the information with your family. We encourage you to use the EFAP anytime you need it.  

Sign up using Employer name "CP Rail" for full access to the EFAP services and resources:

You can call 24 hours/day, 7 days/week, 365 days/year at 1 800 735-0286 or you can visit work for all of your EFAP needs.  

For crisis situations requiring immediate attention, call 911 or the Shepell Care Access Centre at 1-800-735-0286.​

*  If you are currently seeing a counselor through the internal CP E​mployee and Family Assistance Program please contact our new provider Shepell. Once you have contacted Shepell they will work with you to determine if the counselor you are currently seeing is part of their network.  The new EFAP will continue to utilize the existing EFAP contact number 1-800-735-0286

EFAP services include:

  • Short-term Professional Counselling provides support for personal and emotional issues. Choose from a variety of delivery methods to best suit your comfort level and lifestyle including In-Person, Telephonic, E-Counselling, First Chat (instant online chat with a counsellor), Video, Text-based self-paced. 
  • Family Support Services connects you with a Family Support Specialist for personalized assistance with family planning, parenting, childcare, eldercare, homecare support and more. 
  • Legal Support Services provide consultation with professional lawyers to answer legal questions surrounding divorce, custody, adoption, real estate, debt, bankruptcy, landlord/tenant issues, and more.
  • Financial Support Services provide consultation with financial professionals to answer financial questions about budgeting, debt management, tax issues, and more.  
  • Naturopathic Services provide consultation with Naturopathic Doctors on choices related to physiology, diet, lifestyle, and well-being, including illness prevention strategies. 
  • Nutritional Services offer consultation with Registered Dieticians on any nutritional matter or concern. 
  • Health Coaching by Registered Nurses can provide information and advice, coordination and support; and coaching on any health risk or concern.
  • Fitness Coach Connects is a personalized and interactive program designed to improve your physical health through education, behavior change and fitness.
  • Specialized Counselling and Online Programs to assist with career challenges, managing stress, tobacco cessation, enhancing your relationships, separation and divorce, and financial planning

Online programs

Online options available to you include:

  • Exchange written messages with a counsellor via secure online portal:  E-Counselling
  • Chat now with a counsellor:  First Chat
  • Book a service: Online Access
  • Support for you and your family anytime, anywhere:  My EAP

As part of Shepell commitment to provide support how and when people want to receive it, we proudly introduce our line of expertly developed online programs.  Access these programs by calling our Care Access Centre at 1 800 735-0286 or by visiting and get started on the path to a healthier you!

Smartphone app

Our free My EAP mob ile app, with 24/7 support directly on your digital devices -- is available in English, French and Spanish.

  • Book services
  • Access counselling
  • Discover helpful articles, videos and assessment tools ​​