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Employee Family Assistance Program

​​​​​​​​​​​​​​​​​​​About your EFAP​

Your EFAP is a confidential and voluntary support service that offers expert information and immediate support resources to help with work, health and life challenges. EFAP is available to all CP employees and your dependent family members, at no cost to you.

There is no pre-set limit to the number of counselling or work/life consultations employees can access, however in cases where the counsellor determines an employee's difficulties may be of a long-standing or chronic nature, referrals to external providers will be provided.

Please note that confidentiality and privacy are assured, within the limits of the law, to each employee and dependent family member who uses the EFAP. Contact is made directly to LifeWorks with no information on individual cases being reported back to CP.  I​f you hold a Safety Critical Position within the Railway you are required by the Railway Safety Act to advise your Physician and Occupational Health Services of any medical condition(s) or medication(s) that may affect your ability to work safely. The Office of the Chief Medical Officer, CP Occupational Health Services may be advised of any issue or condition that may impact Railway Safety.

Morneau Shepell has changed their name to LifeWorks, and with this name change, they are introducing their new online EFAP platform, effective November 8, 2021. All CP employees in Canada will have access to the new platform at, replacing the previous This is a confidential employee and family assistance program (EFAP) and an exciting and innovative wellbeing solution. Keep an eye on your email inbox for an invitation from LifeWorks containing your unique link to access the new platform.

For additional access, you will now be able to access your Lifeworks EFAP platform through your account by visiting > Group Benefits > Employee Family Assistance Program.

EFAP services can help address concerns such as:

Achieve well-being​

Mental health concerns
Grief and loss 
C risis situations 

Manage relationships and family


Deal with workplace challenges

Work-life balance

 Tackle addictions*


Find child and elder care resources

Child care 
Nursing/retirement homes 

Get legal advice

Family law

 Receive financial guidance

Debt management 

Improve nutrition

Weight management 
High cholesterol and blood pressure 

Focus on your physical health

Understand symptoms 
Identify conditions 
Improve sleep

​* Financial Assistance for Substance Use Treatment 

CP recognizes that for many individuals, cost is often a barrier to receiving treatment.  To further assist any active CP employee who may fall into this category, CP will make available an interest free loan if unable to self-fund or if not covered under any provincial health care or other benefit plan.  Learn more >

How do I access my EFAP

The new EFAP benefit reflects our continuing commitment to your well-being and privacy. Please take a moment to review the EFAP brochure and share the information with your family. We encourage you to use the EFAP anytime you need it.  

  • Call the LifeWorks Care Access Centre toll free at 1 800 735-0286
  • Use Online Access (Canada only) via or LifeWorks mobile application
  • Register and login to E-Counselling via or LifeWorks mobile application
  • Use Chat, instant online chat to book appointments, via or LifeWorks  mobile application

You can call 24 hours/day, 7 days/week, 365 days/year at 1 800 735-0286 or you can visit for all of your EFAP needs.  

For crisis situations requiring immediate attention, call 911 or the LifeWorks Care Access Centre at 1-800-735-0286.​

How do I sign up for the new platform

There are two simple ways to set up your account:

Through your Lifeworks invitation email

On November 8th 2021 you  will receive an e-mail invitation from LifeWorks to your personal e-mail address. If you do not have a personal e-mail address on file, you will receive the invitation to your CP e-mail address. Once you have received your invite, follow these three easy steps:

  • Click "Join Now" in your e-mail invite
  • Your personal information to set up your account will automatically generate, verify this is correct.
  • Set your secure password
Through the Lifeworks app or

The e-mail invite you will receive will also contain a link to join lifeworks via the Lifeworks app, which can be down loaded through Google Play or the Apple App store.  Enclosed in this e-mail you will find your unique code which will need use to set up your account.

Visit or download the LifeWorks app (Instructions to Download the App):

  • Click "Sign up"
  • Your invitation code is CPR-employee ID. For example, if your CP Employee number is 123456 your invitation code is CPR-123456
  • Create your personal login credentials with an email and password.

EFAP services include:

  • Short-term Professional Counselling provides support for personal and emotional issues. Choose from a variety of delivery methods to best suit your comfort level and lifestyle including In-Person, Telephonic, E-Counselling, First Chat (instant online chat with a counsellor), Video, Text-based self-paced. 
  • Family Support Services connects you with a Family Support Specialist for personalized assistance with family planning, parenting, childcare, eldercare, homecare support and more. 
  • Legal Support Services provide consultation with professional lawyers to answer legal questions surrounding divorce, custody, adoption, real estate, debt, bankruptcy, landlord/tenant issues, and more.
  • Financial Support Services provide consultation with financial professionals to answer financial questions about budgeting, debt management, tax issues, and more.  
  • Naturopathic Services provide consultation with Naturopathic Doctors on choices related to physiology, diet, lifestyle, and well-being, including illness prevention strategies. 
  • Nutritional Services offer consultation with Registered Dieticians on any nutritional matter or concern. 
  • Health Coaching by Registered Nurses can provide information and advice, coordination and support; and coaching on any health risk or concern.
  • Fitness Coach Connects is a personalized and interactive program designed to improve your physical health through education, behavior change and fitness.
  • Specialized Counselling and Online Programs to assist with career challenges, managing stress, tobacco cessation, enhancing your relationships, separation and divorce, and financial planning

Online programs

Online options available to you include:

  • Chat now with a counsellor:  Chat
  • Get the help you need, anytime, anywhere with CareNow - Get CareNow
  • Feel Supported through online resrouces for mental, physical, social and financial wellbeing:  Support & Resources

Aceess LifeWorks' programs by calling the Care Access Centre at 1 800 735-0286 or by visiting and get started on the path to a healthier you!

  • Mindfulness              
  • Separation/divorce                                
  • Communication
  • Substance Abuse
  • Anxiety
  • Stress
  • Tobacco and Nicotine Cessation
  • Achieving Financial Wellbeing

Smartphone app

Free LifeWorks mobile app, with 24/7 support directly on your digital devices -- is available in English, French and Spanish. Instructions to Download the App

  • Book services
  • Access counselling
  • Discover helpful articles, videos and assessment tools ​​