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Employee Assistance Program (EAP)

EAP is a benefit and a confidential service offered to all CP employees, spouses, and/or dependents.
New Directions Behavioral Health (NDBH or New Directions) is the third party contracted by CP to provide the company's EAP Services.

EAP services are intended to provide support during difficult life events such as family concerns, marital difficulties, stress, financial budgeting, child care referrals, mental or emotional issues, legal assistance, drug or alcohol abuse, etc. 

​EAP Contact Information: 

  • ​Toll-free: 1-800-624-5544
  • Website:​ (login code:  CP)
  • Message, chat, phone or video a counselor here - Login Code:  CP

EAP Services

  • Stress at home or on the job
  • Parenting concerns or marriage counseling
  • Depression and anxiety
  • Choosing a healthy lifestyle
  • Drug and/or alcohol assistance
  • Conflicts and commination
  • Legal referrals
  • Support during difficult life events
  • Critical​ Incident Response Program​
  • Live EAP Chat available on EAP website - (login code:  CP)
  • Online will preparation​

Did you know that CP offers the Employee Assistance Program to all CP employees, spouses, and/or dependents?

  • Access your Employee Assistance Program here - Login Code:  CP 
  • Message, chat, phone or video a counselor here - Login Code:  CP

Drug and Alcohol Assistance

CP is committed to protecting the safety, health and well-being of all employees, other individuals in our workplace, and the general public. We recognize that alcohol and drug use pose a significant threat to these goals. We have established programs that balance our respect for individuals with the need to maintain an alcohol and drug-free work environment.  Our goal to draw employee awareness, as well as, to remind employees that CP provides Drug and Alcohol Assistance for any employee that is experiencing alcohol or drug problems through the Company's Employee Assistance Provider (EAP).
Should you have any questions or concerns regarding CP’s Drug and Alcohol Program or Policies, you may seek clarification directly from CP’s Designated Employer Representative at​.

Critical Incident Response Program

Unfortunately, our train crews do sometimes face incidents that can have a significant emotional impact on them. These include incidents involving trespassers on our rights-of-way and incidents involving vehicles or pedestrians at crossings.  When a critical incident does occur, CP implements our Critical Incident Response Program (CIRP).  CIRP is designed to provide timely assistance to employees who have experienced traumatic events and to comply with Federal Railroad Administration (FRA) Regulations​ 49 CFR Part 272. The primary goal of this program is to support employees as they work through the normal reactions following a workplace incident or traumatic​ event.  ​​

This program is administered through the Company's EAP.  Should you have any questions or concerns regarding CP's Critical Incident Response Program, you may seek clarification directly from CP's Designated Employer Representative at​​​​.​