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CP's response to COVID-19

CP is committed to the health and safety of our employees, customers and the communities in which we operate. We also recognize that rail service is critical to our customers, supply chains and the North American economy. Given the challenges across the continent, and around the world, we know our work as railroaders is more important now than ever before.

We salute those who serve our communities

Starting Friday, April 3, CP locomotives will sound one long whistle at 19:00 daily to recognize front-line healthcare workers, essential service providers and supply chain enablers during COVID-19. 

Business continuity

CP is proactively monitoring the COVID-19 pandemic situation and taking appropriate action. Our trains continue to operate throughout North America and the U.S.-Canada border remains open for trade. Governments on both sides of the border have made it clear that trade must continue, and we take pride in our role in continuing to provide safe and efficient rail service. We remain focused on operating responsibly, safely and efficiently and on delivering for our customers. 

Our COVID-19 preparedness planning team has enacted pandemic planning actions to facilitate business continuity across our entire network.

Customer information

Customer Station Bulletin - March 30, 2020

Update on CP's response to COVID-19

As the COVID-19 pandemic unfolds, CP’s priorities have not changed. We remain committed to the safety of everyone as we operate our business: employees, customers and the communities where we operate. As federal, provincial, state and local governments take steps to keep people home where possible, they continue to recognize the essential nature of railway services. We are proud of the work our railroaders are doing every day to ensure the North American supply chain continues to operate.

CP’s network remains fluid. The Canada-U.S. border is open for commerce, with both national governments recognizing the necessity for ongoing cross-border trade. Similarly, whether it is transporting fuel oil and propane, or foods, pharmaceuticals and disinfectants or moving grain to our ports, CP’s trains are continuing to move in Canada and the U.S. The supply chain supporting essential railway operations also remains strong. 

A week ago, those employees who are not in critical operations or operations-support roles were directed to work from home full-time, and that instruction remains in place. These employees continue to provide vital services to support our network and our customers from their homes, while doing their part to flatten the curve of the COVID-19 crisis. For critical railway operating employees, CP has instituted rigorous practices to ensure that they have a healthy and safe environment to work in. CP is servicing a 24/7 resource line for its employees to proactively address and mitigate emerging issues related to COVID-19. Where shelter-in-place orders are in effect, CP critical railway operating employees carry dispensations to continue reporting for work. So far, COVID-19 has not created any staff shortages at CP or significantly impaired our ability to provide critical rail transportation services.

While some rail shippers impacted by COVID-19 are dialing back their volumes, others are moving more. Shipping demand is strong for food and essential products, grain and fertilizers. The 13,000-strong CP family is working diligently to keep our customers’ supply chains moving effectively and efficiently. CP is a company built for the long haul, and you can continue to depend on us now in these unprecedented times and in the future when the risk of COVID-19 retreats and the economy recovers.

If you have any questions please contact your account manager or customer service representative.

Thank you for your business. 

John Brooks
Executive Vice-President and Chief Marketing Officer 

Customer BulletinMarch 30, 2020

Customer BulletinMarch 18, 2020

Customer BulletinMarch 12, 2020

Supporting those in need

In response to the COVID-19 pandemic, until the end of April, CP is matching employee donations dollar-for-dollar to 14 non-profits that are treating those who are sick, providing food for those in need, or providing disaster-relief support in the communities CP operates. 

Other resources

CP strives to follow the available best practices and guidance recommended by health authorities including Health Canada, the U.S. Centers for Disease Control and Prevention and the World Health Organization.